Shipping

ORDER PROCESSING & RATES

All orders are processed between Monday - Friday, and are dispatched from our warehouse within 2 business days of the order confirmation.*

Available shipping rates will be displayed during the checkout process.

*Orders placed during statutory Holidays may experience slightly longer processing times.

CANADA POST STRIKE

During the ongoing Canada Post strike, we are fulfilling our orders through 3rd party shippers. The estimated arrival dates when you select your shipping options at checkout should still be accurate. If you are concerned that third party shippers like UPS and FedEX do not ship to your location, feel free to reach out via our site chat to ask about your options.

CANADA & THE U.S.

All orders are shipped from our warehouse in Toronto, Canada. Shipping estimates range from 2 - 10 business days depending on your exact location and shipping preference. We do our best to deliver your BOLT as quickly as possible. However, these estimates do not take into account rare instances of unexpected customs/clearance delays on orders entering the United States.

INTERNATIONAL ORDERS

Currently, BOLT is only available for shipping within Canada and the Contiguous United States. But we are working hard on expanding our capabilities to support orders worldwide, so stay tuned for that! If you have a question about ordering from outside Canada and the U.S., please feel free to contact us and we'll be happy to chat about it!

RETURNS

30-Day Satisfaction Guarantee: If you’re not satisfied with a product, we will provide you a refund for the cost of that product (excluding any additional fees). Contact Customer Support through our chat on the site or in writing via support@boltmug.com within 30 days of the initial order date.

Please note: the 30-Day Satisfaction Guarantee refund does not include any return shipping fees, customs fees or any other additional fees.